Frequently Asked Questions
Do you direct bill to insurance?
Yes, we offer direct billing to most insurance providers. Please bring your insurance card or policy details to your appointment so our team can process your claim.
Do you accept the Canadian Dental Care Plan (CDCP)?
Yes, we accept the Canadian Dental Care Plan (CDCP). Please let us know when booking your appointment so we can ensure the appropriate billing arrangements are in place.
Do you accept new patients?
Yes, we are currently accepting new patients. We are happy to welcome individuals and families looking for quality dental care in St. Albert.
What payment methods do you accept?
We accept debit, credit, cash, and e-transfers. Payment is due at the time of service unless direct billing or other payment arrangements have been made.
Do you have a cancellation policy?
Yes. We reserve time with our dentists and hygienists specifically for your appointment. If you are unable to attend, we ask for at least two business days’ notice. Please contact the office as soon as possible so our team can help you reschedule.
How do I book an appointment?
You can book online, call the office, or visit us in person. Our team can help you find an appointment time that works for you.
How do I know what my dental insurance will cover and what I’ll need to pay?
Our team can help you understand your dental insurance coverage and answer questions about your estimated out-of-pocket costs. We can provide detailed treatment estimates showing the expected insurance coverage and your portion of the cost.
What should I bring to my first appointment?
Please bring your health card, insurance information, and any recent dental records or X-rays from your previous dental clinic. If you are transferring from another dentist, our team can also help arrange the transfer of your records.
How early should I arrive for my appointment?
We recommend arriving 5–10 minutes before your scheduled appointment. This gives you enough time to check in and complete any required paperwork before your appointment.
Do you follow the provincial dental fee guide?
Yes. The Alberta Dental Fee Guide outlines suggested fees for dental services in Alberta and is updated annually. Many insurance companies use the fee guide when determining coverage, and it is commonly followed by dental offices across the province.
Do you offer payment plans?
Yes, flexible payment options are available for larger treatments. Our team can discuss the available options with you and help find a payment arrangement that fits your budget.
How can I get my dental records transferred to you?
You can contact your previous dental clinic and request that your records be transferred to us. Your previous clinic may require you to complete a consent or records-release form before sending your dental records and X-rays.
Do you offer payment plans for Invisalign?
Yes, one- and two-year payment plans are available for Invisalign, along with incentives for patients who choose to pay in full. Our dental administrator can provide more information about the available options and help you choose a payment plan that works for you.